The program has some pretty good ideas for how to increase communication the authors go through some role-playing in their examples and, you might learn how to re-think the way you communicate. If you have difficulties in communicating – especially if you have kids – I would recommend you listen. The authors use many examples and have some decent insight. You will certainly put some new tools in your belt. For those who do not communicate well, or who do not understand the basics of communication, it is an excellent choice. Think carefully before making this selection. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?ĭifficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But - what if you're wrong?ĭifficult Conversations shows you a way out of this dilemma it teaches you how to handle even the toughest conversations more effectively and with less anxiety. And too often, no matter what we try, things don't go well. We all have difficult conversations, no matter how confident or competent we are. Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids navigating a workplace fraught with office politics or racial tensions saying "I'm sorry" or "I love you."
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